General Manager | Zouk Careers

General Manager | Zouk Careers

We’re looking for a responsible and dynamic General Manager for Zouk’s upcoming Omakase and Speakeasy bar concepts.
For interested parties, please drop us your resume to careers@zoukclub.com!
Reports to: CFO & Country Head

Role Responsibilities

  • Successful opening of the Omakase restaurant and Speakeasy bar.
  • Manage the restaurant’s manning to ensure sufficient coverage for business and service optimization.
  • Manage team members’ development, attendance, service standards, work and vacation schedules, labor costs, payroll, absenteeism, turnover and disciplinary actions.
  • Ensure team members perform duties in compliance with the established policies and procedures, and job description.
  • Implement and conduct relevant training for team members.
  • Analyze financial and operating information and be responsible for the financial aspects of the restaurant.
  • Check and arrange reservations for regulars and/or walk-in to optimise turn-over tables and sales.
  • Engage with patrons to check on the service standards, build/maintain rapport, explore and expand networking with patrons to establish regulars.
  • Coordinate promotional plan with Marketing Communications as well as menu cycles with the Culinary team.
  • Handle customer feedback/complains.
  • Prepare monthly sales reports.

Required Qualifications

  • Minimum 8 years of progressive experience with at least 2 years in a similar capacity from Omakase concept restraunt.
  • Proven track record of making strategic business decisions with extensive hands-on operations knowledge.
  • Excellent understanding of P&L management.
  • Good leadership, performance management, coaching and problem-solving skills.
  • Service orientated and able to work under pressure in a fast-paced environment.
  • Degree in Hotel Management/Food & Beverage Management and/or its equivalent professional qualification is preferred.

Drop us your resume at careers@zoukclub.com if you are fitting for the role!